chromebook bluetooth issues

chromebook bluetooth issues

When it compared it to its pricey counterpart, it, Examples: Monday, today, last week, Mar 26, 3/26/04, CNET called the Chromebook 715, “A great, big Chromebook for at-home school and work”. I have my bluetooth options but cannot pair a new device, and either connect older paired devices. Pair and work for 10-15 min and gone. After changing this setting on my Chromebook, I didn’t have any issues with my Bluetooth keyboard mistyping, headphone audio being choppy or my mouse pointer being inconsistent. I think this is software related. If the audio issue is not resolved, turn off Bluetooth, and then complete the procedure again. 4. CNET gave the Chromebook 715 an 8/10 rating in a review, the review commended its premium design, large display, battery life and performance. I had this issue on my Pixelbook as well as on my Samsung Chromebook Plus. Change the security settings using one of the procedures below. I only use a mouse when I'm using the computer at my desk with a 24" monitor, so, a wired mouse is no problem for me, still, this is an issue that needs to be remedied. Every time when coming back from "sleep / suspend mode" Bluetooth freezes and cannot be turned on anymore until a reboot which is really annoying. Learn more​, Finding your Serial Number If you can’t seem to find a fix for your Chromebook’s Bluetooth issue, stick around. I contacted Acer again and am now waiting for an answer. Don’t panic- audio issues arise from time to time on every type of computer. Or click on the ACER servcie link at the bottom of this page and arrange for Warranty repairs pronto! Sometimes Bluetooth just disconnects from my headphones and refuses to connect again until a reboot. Certain HP Chromebooks include a built-in webcam and microphone. I'm running on beta channel with smart Lock and instant tether set up on my Pixel 2 XL. For instructions, go to, {{#each this}} {{#if (eq ../this.length 3)}}. Your session on HP Customer Support has timed out. Press question mark to learn the rest of the keyboard shortcuts. Have a Microsoft BT mouse that works on the R11. Please try again shortly. Audio issues occur on specific websites If the microphone works most of the time but fails on certain websites, use the steps in this section to grant permissions for those websites to use your recording devices. Jack E/NJ, I have exactly the same issue with the R13 and a logitech MX Anywhere 2 mouse. We apologize for this inconvenience and are addressing the issue. Contacting ACER again is the best way at this point. If neither procedure resolves the issue, reset your HP Chromebook to the factory settings. Where and how can we report this to Acer? Finding your Product Number. I guess, the problem is only with the Airpods and Chromebook. If successful, your device should roll back to Chrome OS 67. I cannot use my Microsoft ARC Mouse on the Chromebook. Examples: "LaserJet Pro M252 paper jam", "ProBook 440 G2 bios update". While rebooting, press and hold Ctrl+Alt+Shift+R, 3. If you want to get involved, click one of these buttons! Bluetooth freezes and cannot be turned on or of again until reboot. I had this on my Samsung Chromebook 3. Below you will find the steps but keep in mind that this will powerwash your Chromebook so make sure you back up and data you don’t want to lose! This looks like a reproducable bug / issue. It looks like you're new here. I had mentioned that this has been ongoing, at least they are aware of it. Freezes on the R13. Just purchased the R13. Whenever I use my bluetooth headphones (Sony WH-1000XM3), it starts off fine, but after a few minutes, sometimes 10, 20, 30 minutes, the audio starts stuttering and the Chromebook stutters as well (trackpad cursors stutters, apps slow down), as if something is consuming a lot of resources. Connecting your Chromebook to Bluetooth will allow you to access multiple types of devices, including Bluetooth keyboards, mice, speakers, headphones, and headsets. Try our automated HP Audio check! Press J to jump to the feed. I don't think I'd return it unless Bluetooth was permanently gone. I tried two different bluetooth mice: Microsoft Designer Mouse and Xiaomi Bluetooth mouse. This email address has already been registered. I'm not sure why, but it certainly seems software related. I can't use my laptop bluetooth. 2. And surprising, it worked fine with Chromebook with occasional hiccups. I can only get my B&W PXs to connect if the pixelbook is the only device in memory, which means I have to factory reset them every time I want to connect. I unplugged the HDD, leaving the cable attached, and the wireless mouse worked just fine, plugged the HDD back in and the problems persisted. Hi, I have the same problem here with the Acer R13 and Logitech Anywhere MX 2S. Audio or sound issues? It's a Chromeos problem IMHO. I can get my pixelbuds to pair and connect, but I can't any sound through them. © 2020 Acer Inc. HP can identify most HP products and recommend possible solutions. This website is best viewed using Internet Explorer 10+, Chrome, Safari and newer browsers. I know almost EVERYBODY has issues with Windows 10 bluetooth. Basically, I could not see the Bluetooth setting from the profile menu. By using our Services or clicking I agree, you agree to our use of cookies. My issue is when I connect another device to a USB hub, like an external hard drive, that the mouse is plugged into, the mouse becomes sluggish, cursor slow to respond, right and left buttons work sporadically. On 69 now and the issue still persists. Same issue again... Hi, I've exact the same problem with my Acer Chromebook R13 and a Microsoft Designer mouse. This page requires Javascript. Hard Reset is the only temporary solution he could offer, as it sounds like there is an issue with MAC addressing. Super nice rep, I think they only do native English speakers for pixelbook, he said that it could be a day, it could be a week. And yet somehow it has been fine on every Android device I've ever owned. By using this site, you accept Acer's Privacy Policy and the How does HP install software and gather data? He said they just needed to write a patch. By signing up, I accept the terms of the Acer Privacy Policy. New Bluetooth devices should pair much easier and they’ll work much better. I am using ChromeOS Beta channel. I have exactly the same problem with my Chromebook R13. If the microphone fails on all websites, use the steps in this section to change your security settings in the Chrome browser. Acer Community User Agreement. I had to actually go into settings, and toggle Bluetooth off and then back on. The mainboard was replaced, but the bug was not fixed. I had this issue on my Pixelbook as well as on my Samsung Chromebook Plus. I've had Bluetooth issues on the Plus and the Pro. I have an Acer Chromebook R13 since one week and same problem whit a brand new Microsoft bluethoot mouse 3600. This has not happened before, but just over the last couple of weeks. Nothing stays connected for more than 30 seconds. Bluetooth freezes after some time, can be deactivated but not activated anymore. I tried two different bluetooth mice: Microsoft Designer Mouse and Xiaomi Bluetooth mouse. February 2018 edited March 2018 in Chromebooks. Good to hear that I'm'not the only person with this problem. I've had an issue with USB wireless mice since I've had the r-13. I have an Acer Chromebook R13 on ChromeOS 64.0.3282.134. I had to actually go into settings, and toggle Bluetooth off and then back on. At the top-right of the browser window, click the Chrome menu icon. Bluetooth basically sucks, it's apparently too complicated to implement properly. Click here, Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Few guides on the Internet suggests, turning on the new “newblue” Chome flag to fix the Bluetooth issues on Chromebook, but that didn’t work for me either. I too have the same issue. Any solutions? If you have received the update to 68 and are experiencing no issues, you are good to go. Click the arrow to return to Site Settings. Or after using Bluetooth, then going into standby and resuming, Bluetooth won't turn on in settings and doesn't appear in the shelf menu. Chromebook R13 bluetooth mouse issue. I am sorry to hear you’re having issues with the rotating feature in your Chromebooks devices. Javascript is disabled in this browser. I am having Bluetooth issues as well. When the Powerwash screen pops up, press Ctrl+Alt+Shift+R again and you should see a new screen that says “Powerwash and Revert.”. Sign up for an Acer ID and get exclusive access to deals and the Predator Den community, where you can ask and answer questions about gaming and gear. In the middle of August I sent the device in for repair and the day before yesterday the device returned to me. Modify your browser's settings to allow Javascript to execute. The opinions expressed on Acer Community are the personal opinions of the authors, not of Acer. Cookies help us deliver our Services. I gave in this morn and connected a wired mouse, works. -, Include keywords along with product name. I would return it ;). So you did not find a solution for this issue? I'm so curious what other issues they are solving, I'm confident they're doing something... New comments cannot be posted and votes cannot be cast. Both mice work perfectly on a Chromebook 14, without any issue at all. Had this on my Acer c720, my pixel 2 LS and now it's returning on my c101pa. If the microphone works most of the time but fails on certain websites, use the steps in this section to grant permissions for those websites to use your recording devices. The Virtual Agent is currently unavailable. It looks like Google is aware and working on it, here is some links to the Bug reports:, Same problem here with Acer R13 and Microsoft Bluetooth mouse. Very annoying. Frequently frustrated, additional frustration as this was one of the marketed benefits of the Pixel 2 hone, remains an issue (just got off the phone with PixelBook Support). Try to remain calm and follow these simple troubleshooting steps to determine the cause and get your Chromebook headphones back in perfect working order. I could solve it by shutting down and powering up again. Both mice pair without any problem but also both mice stop functioning and let bluetooth freeze on after a random period of using the laptop. There's a bunch of us having the same issue on r/Pixelbook so I would assume it's definitely a software issue. I have an Acer Chromebook R13 on ChromeOS 64.0.3282.134. Some features of the tool may not be available at this time. HP's Virtual Agent can help troubleshoot issues with your PC or printer. rtna Member Posts: 3 New User. If you are experiencing audio issues when using your microphone online, the web browser or site security settings might be blocking the device. My new Chromebook Pro? Discussions related to Chromebooks and everything else Chrome OS. That’s it! Reset your Chromebook to factory settings. If you are having connectivity issues or any other problems for the matter, you can attempt to roll back your device manually. Are there any ways to promote this issue to make the patch a priority to the pixelbook team?

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